Account Portal
What is auto pay?
Overview By default, invoices must be manually paid. If you pay one invoice via credit card, AGS will not auto-debit a 2nd invoice. If you would like AGS to auto-charge a credit card for future invoices, you can set this up. How do I setup auto pay? ...
What is this payout for?
Overview Accounts with a negative value receive a payout. This is common if the community is using AGS to collect money form patrons. Selling guest passes, memberships, invoicing members, etc. A community may also receive a payout from an AGS credit. ...
What is this invoice for?
Overview Accounts with a balance receive an invoice on the first of the month. Here is how to view the invoice 1. In the menu, click Statements 2. Click the eye icon to view the invoice. 3. Click the gear icon to download the invoice. Here is how to ...
How to view your account balance
Here is how to view your current account balance. 1. Click the menu and Account 2. You can view the current account balance at this moment in time. Here is how to view a history of your balance. 1. Click the menu and Balances 2. You can view your ...
When will I receive my invoice?
Each client is different. For a more specific answer, please contact your account representative. Non-pools, enterprise clients, and large property management companies may receive invoices at a different time. Here is when most summer swimming pools ...
How does my account renew?
Accounts do not automatically close. Do I have to signup my community every year? No. AGS does not require clients to sign up year after year or sign yearly contracts. We understand this is not how some HOA communities operate. Auto-canceling ...
What is AGS's overdue invoice policy?
Overview In general, AGS has a very flexible policy regarding when client's pay invoices. What is AGS's overdue invoice policy? Invoices are due upon receipt. AGS does not have a late fee. AGS will provide three (3) email notifications to the account ...
What are my payout options?
Overview Communities that sell guest passes, collect membership dues, or utilize the marketplace receive payouts from Access Granted Systems rather than invoices. How often are statements generated? Transactions, patron sales, and AGS fees are ...
How do I make changes to my account?
Overview Software features are enabled or disabled by Access Granted Systems. This is to prevent unauthorized fees or unauthorized transactions from occurring. Most account changes are made by your account representative. How do I make a change? ...
How to view the account portal
Overview The account portal is available to account administrators or users that have permission to view the account portal. If you do not have access to the account portal, please contact your community's account administrator. Here is how to view ...
What is the patron dispute fee?
Overview We provide a service on behalf of the community. If the service is paid by the patron via check or credit card, the patron has the right to dispute the payment with their bank. If the bank does not pay, the community’s account will be ...
What are the features enabled on my account?
Overview Administrators often ask, "What features are enabled on the account?" and "What are the fees?" In the account portal, here is how to check... What features are enabled on the account? In the menu, click Account A feature's status is is ...
What is the vendor portal fee?
Overview Some HOAs and apartment companies require Access Granted Systems to complete a “Vendor Application”, pay a vendor fee, or do not pay invoices via credit card or check. These communities are invoiced a $40 administration fee plus the cost of ...