Setting Up Your Season
How to write an account recovery process
Overview Administrators are responsible for taking necessary steps to ensure that your organization does not lose control of the account. You may specify a recovery process to be followed for recovering a lost account by sending an email to ...
How to edit your account
Overview Users with permission to manage the account can edit a few details. In the account portal, click Account. How do I change the invoice, statement, and email settings? How do I edit the payout details and payout mailing address? How do I ...
FAQ: Does my community qualify for a discounted processing fee?
Access Granted Systems can collect membership fees on behalf of your organization. Communities who collect large fees may be eligible for a discounted fee. How do I qualify for the discount? Your custom online application cannot have payment method ...
FAQ: Can the patron pay the cost to print and mail passes?
Overview Communities often ask, "Can the patron pay the cost to print and mail passes?" Yes. But read carefully how it works and effects your balance. Here is how printing, mailing, and payment processing fees work. If AGS is... 1. Printing a pass 2. ...
FAQ: Does my community qualify for the application portal discount?
Overview After your first year using the application portal, you may qualify for a $300 credit. Communities that incur $300 in fees in the following categories.... Payment processing Full-service application processing (online & paper) Classic pass ...
How to complete the tax form
Overview If you are using AGS to collect money from your patrons (through our Application portal, Marketplace, or patron billing services), you are required to complete a tax form. Here is how In the menu, click Manage Account In the account menu, ...
How to enable payouts
Overview Administrators or users with "Manage Account" permissions can enable payouts. Communities that sell guest passes, collect membership dues, or need money transferred to the community, receive payouts. There are 2 steps to enable payouts. 1. ...
How to setup auto pay
Overview By default, invoices must be manually paid. If you would like AGS to auto-charge a credit card for future invoices, you can set this up. How do I setup auto pay? 1. By default, your account is not enrolled. 2. In the menu, click Account 3. ...
FAQ: What are my payout options?
Overview Communities that sell guest passes, collect membership dues, or utilize the marketplace receive payouts from Access Granted Systems rather than invoices. Once the IRS required Tax Form has been completed, the account's payout option can be ...
How to view the account portal
Overview The account portal is available to account administrators or users that have permission to view the account portal. If you do not have access to the account portal, please contact your community's account administrator. Here is how to view ...
FAQ: What features are enabled for my community?
Overview Administrators often ask, "What features are enabled on the account?" and "What are the fees?" In the account portal, here is how to check... What features are enabled on the account? In the menu, click Account A feature's status is is ...