Applicaton Help
How to REPROCESS an application
Overview In mid-June 2024, AGS added the ability to reprocess an application that has already been approved. All applications submitted in late-June and after have this option. Reprocessing an application is helpful in several situations, including: ...
What if a resident wants passes mailed to a different address?
Overview When you are approving an application, you may see a note that reads "Please mail passes to PO Box 1234". The resident lives at a different address (e.g. 123 Main St). If you allow this, follow these two steps: Edit the application so the ...
How to ESCALATE an application to AGS
Overview If you are unable to resolve a member's application, you may ask AGS for help. Click the gear icon. Click Escalate to AGS. Write a note. Let us know how we can resolve this application.
How to CHANGE a Membership ID
Overview When creating a new membership, the software will default to setting the new Membership ID to the first line of the address. On the final approval screen, you can change the Membership ID to anything you want: account number, bond number, ...
How to RE-MAIL a set of physical pool passes?
Overview We use the United States Postal Service to deliver swimming pool passes. Generally, passes arrive within a few days of being approved. If passes are not delivered within ten (10) days of the request, our company will provide the household ...
How to VIEW when a pass was printed and mailed
Overview Some clients request AGS to print and mail classic pool passes directly to a patron home. Passes are added to our print que when the application has been PROCCESED and APPROVED. Held, declined, claimed, created, and submitted applications ...
How to FLAG or ESCALATE an application
Overview Flagging sends an email alert to your community's administrator or Access Granted Systems (AGS). How to flag or escalate an Application Click the gear icon Click Flag to Community or Escalate to AGS Why would you Flag to Community? Some ...
How to SEARCH for an application
Overview There are several ways to find an application you are looking for. You will search for applications differently depending on your goals. In this article, we will: Summarize the 4 ways to search Application Discuss the Advanced Search in more ...