Setting Up Your Season
FAQ: How do WAIVERS work?
Overview AGS custom builds your online application. Some communities need applicants to electronically sign the application. First, we will review the other options Access Granted Systems offers for applicants to acknowledge, then go into more detail ...
How to upload an existing address or membership list
Overview Some communities that utilize the application portal, import an existing address list or membership list at the start of a season. In this article, we will: Discuss advantages and explain why some communities choose to do this. Discuss ...
Tip: Test your application
Overview When first using AGS, test applications are a great way to understand how the application functions and interacts with your database. You can practice approving and train your staff. How are test applications different from live ...
How do I override pass printing and ePasses?
Overview Changing these settings will override the Application Portal's automated actions for sending ePasses and in the Pass Printing Portal. Note: this is a rare change. Contact your AGS Account Representative for assistance if needed. Here is how ...
How to adjust automated actions
Overview When an application is approved, the software can make many automated actions. These include expiration dates, virtual guest passes, and barcodes. AGS sets automated actions when creating the application. These actions can be edited by an ...
How to view and change processor instructions
Overview Organizations that utilize our software, process applications differently. They have different rules, policies, checks and balances. Custom instructions for staff are written within the portal itself. These instructions are always visible to ...
How to change email notifications to staff
Overview When an applicant submits an Application or Support Ticket, the software automatically alerts the community. You may adjust these settings. For example, if you community gets one hundred application submissions per day, you may want to ...
How to disable AGS's support ticket system
Overview Access Granted System's Application Portal has its own Support Ticket feature. An easy way your applicants can communicate with you and resolve applications on hold, declined, or partially approved. However, you may use your property ...
How to turn on or off the application
Overview You are able to adjust the dates that the application opens and closes. A message appears if the application is closed. This message can be customized. How to adjust the open and close dates and custom message First, go to the Community ...
How to send custom emails?
Overview Applicants receive automated updates informing them of their application status. In this article, we will review the notifications and then explain how to customize them. When do email notifications get sent? There are up to six possible ...
FAQ: Can the patron pay the processing fee on the application?
Overview Client's often ask, "Can the patron pay the processing fee?" Yes, but read carefully how it works. How the AGS Payment Processing Fee works The AGS Payment Processing Fee is 4.9% +$1. It is calculated based on the total money collected from ...
FAQ: Do residents need to re-apply every year?
Overview The choice is up to you. Communities usually select one of two main options. Option A: Yes Your community is setup to expire all memberships at the end of the year. ePasses also expire. Next year, members must apply again. Agree to the ...
Tip: Make a FLYER
Overview Some communities make a flyer they post at the facility or distribute around the community. Here is how 1. Download our template. 2. Create a QR code. Here is the website we recommend to create your QR code: ...
FAQ: What instructions do I need to give to my community?
Some clients ask... What instructions do I need to give to my community? Answer: Go to {Your URL} and follow the instructions. This single sentence is all you need to tell them. Your community's webpage has instructions, buttons, and FAQs customized ...
FAQ: How do PAPER APPLICATIONS work?
Overview Some communities utilize a paper application, as an alternative to submitting an online application. Can Access Granted Systems process our paper application submissions? Yes! We offer full-service paper applicaton processing service. ...
Read this first - A new user's introduction to the Application Portal
Overview The Application Portal is a custom built platform. Some features are custom built by your AGS account representative. Other settings can be changed and updated by you. What are the highlights of the application portal? What is custom built? ...
FAQ: Can AGS host my community's website?
Overview Yes. Some communities use a website at swimmingpoolpasses.net. These are for communities that do not have a their own website or need a place where members can APPLY ONLINE or PURCASE GUEST PASSES or post community information. How to make ...