FAQ: Does my community qualify for the application portal discount?

FAQ: Does my community qualify for the application portal discount?

Overview

After your first year using the application portal, you may qualify for a $300 credit.  Communities that incur $300 in fees in the following categories....
  1. Payment processing
  2. Full-service application processing (online & paper)
  3. Classic pass printing 
  4. Mailing fees (to patron & to management)
... receive a $300 credit.  This $300 credit matches the $300 application portal fee and reduces the application portal fee to $0.    

In this article, we will:
  1. Take a look at three examples
  2. Show you how to look up your account to see if it qualifies
  3. Explain what does not count towards the discount

Examples

Example #1) Combination of paper application processing, pass printing, pass mailing and payment processing

Example #2) Payment Processing Fees over $300

Example #3) Full-Service Application Processing


How to view your fees to see if you qualify

Each year, AGS will determine if you qualify.  If you want to see for yourself, first navigate to the Account Portal.

In the Account Portal:
  1. Click the Menu, the Reports
  2. Choose Year to Date in the Date Range
  3. You may need to scroll down to the Fees and Other Charges Section
  4. Add up the applicable fees


If I had $290 in applicable fees, will I get the discount?

Sorry, you do need $300 in applicable fees to qualify.  The above example only has $115.78 and does not qualify.  

What fees do not count towards the discount? 

  1. Subscription Fees
    1. Check-In Software
    2. ePasses
    3. Signed Documents
  2. Custom Orders
    1. Box of Passes
  3. Uncommon Fees
    1. Vendor Portal Fee
    2. Patron Payment Dispute Fee
  4. Hardware Rental or Purchase
    1. Scanner Sales
    2. Tablet Rentals