FAQ: Do residents need to re-apply every year?

FAQ: Do residents need to re-apply every year?

Overview

The choice is up to you.  Communities usually select one of two main options.  

Option A: Yes

  1. Your community is setup to expire all memberships at the end of the year.  ePasses also expire. 
  2. Next year, members must apply again.  Agree to the rules, sign the waiver, make a payment, update their household, etc. 
  3. The approval process is the same as year 1.  Dues are current, residency verification, checks and balances, etc.   
  4. When the membership is approved, the expiration date updates and a new ePasses are sent.  i.e. this year's ePass.     
Option B: No
  1. Your community is setup to never expire.  ePasses have no expiration date.    
  2. Residents approved last year, are approved forever.  Only new residents would need to apply.
  3. To prevent a member from gaining access, you must take action.  Manually expire, suspend, or delete the membership.  

 

How do I change the option?    

Contact your account representative.  Applications are custom made.  They'll make the necessary changes to the application and account settings.     

Are there other options?

Yes.  In addition to the two options here, there are others.  We recommend scheduling a support session with your account representative.  You'll discuss all the options.  You'll pick the best option for your unique community.