ePasses - Instructions for Patrons

ePasses - Instructions for Patrons

Overview

An ePass is a special file (.pkpass) you can store in a Wallet app on a mobile device. Display them to the attendant to gain access to your facility. 

How do I get my ePasses?
Your community will send them to you by email.  Check your Inbox for an email from passes@accessgrantedsystems.com.  If you can’t find it there, check your spam mailbox.

How do I use it?  - Apple (iPhones, iPads)
On your iPhone, open the email and tap on each attachment.  


You will be prompted to add to your Apple Wallet.

When you arrive at your facility, open your Apple Wallet app and show your passes to the attendant.

How do I use it?  - Android 

Step 1

On an Android phone, you have to install a wallet app from the Google Play store.
  1. We recommend WalletPasseshttps://play.google.com/store/apps/details?id=io.walletpasses.android
  2. Another alternative is PassWallethttps://play.google.com/store/apps/details?id=com.attidomobile.passwallet
Click on the Install button to add the app to your device.

Step 2
Open your email with your ePasses attached.  Shown is an example in Gmail.  Tap each pass to add it to your wallet.  

When you arrive at your facility, open your wallet app and show your passes to the attendant.
How do I share my passes?
You may want other adult or family members to have their ePasses on their smart phone.  Simply share them the same way you would share other objects on you smart phone.  This way, both mom and dad can have access to the kids passes.  
Here is how
1. Click the information icon
2. Click the share icon

How do I request help?  Can I have my ePasses re-sent to me?
Please contact your community's account administrator. 
In most cases, Access Granted Systems does not have the authority to re-issue ePasses.  

    • Related Articles

    • How to SEND ePasses

      Overview When enabled, ePasses can be sent to patrons through the Application Portal or PoolPass Software. Here is how  Application Portal It's automatically done.  When an application is approved by clicking the final green approval button, the ...
    • How to add LOGIC to classic PVC physical passes

      Overview Clients using our free software plan can add logic to classic PVC physical passes.  You may assign Adult passes to adults, Teen passes to teenagers, and Child passes to children.     Here is an example Can clients using the paid check-in ...
    • How to SEND classic PVC passes by mail

      Overview When enabled, classic PVC physical passes can be sent to patrons through the Application Portal or PoolPass Software. Here is how   PoolPass Software  1.  Click the print icon 2.  Check off which members should receive passes 3.  Click ...
    • Popular Articles

    • ePasses - Instructions for Patrons

      Overview An ePass is a special file (.pkpass) you can store in a Wallet app on a mobile device. Display them to the attendant to gain access to your facility.  How do I get my ePasses? Your community will send them to you by email.  Check your Inbox ...
    • What is the recommended hardware?

      Overview Our clients use a variety of PCs, smart phones, tablets, 2D QR barcode scanners, operating systems, and web browsers to access our services. Hardware We recommend using a PC running Windows 11 to access our web portal via Microsoft Edge ...
    • How to sell a 5 punch guest pass

      Overview Patrons will purchase this ticket at the marketplace.  These are the recommended settings for communities that wish to sell a guest pass that can be used up to five times.  Five single use passes are issued but must be purchased in lots of ...
    • How Applications Work

      Overview   Patrons may request access to your facility by completing an application. Features Online Submissions Paper Submissions (if enabled) Custom Built Membership Types Collect Waivers Collect Unique Facility Information Collect Fees & Payments ...
    • How to upload your member list

      Overview Administrators can upload their patrons (members) into the PoolPass software in bulk.  Here is how Get your member list ready for upload. A properly formatted CSV (comma separated value) file is need to import members.  Most spreadsheet apps ...

    Need live help?