eTickets - Instructions for Patrons

eTickets - Instructions for Patrons

Overview

An eTicket is a special file (.pkpass) you can store in a Wallet app on a mobile device. Display the eTicket to the attendant to use your guest pass or make a concession purchase. 

How do I get my eTicket?
After completing your purchase, you'll be sent an email.  Check your Inbox for an email from marketplace@pool-pass.com.  If you can’t find it there, check your spam mailbox.  This email is sent separately from your confirmation email.  

How do I use it?  - Apple (iPhones, iPads)
On your iPhone, open the email and tap the attachment.  


You will be prompted to add to your Apple Wallet.

When you arrive at your facility, open your Apple Wallet app and show your passes to the attendant.

How do I use it?  - Android 

Step 1

On an Android phone, you have to install a wallet app from the Google Play store.
  1. We recommend WalletPasseshttps://play.google.com/store/apps/details?id=io.walletpasses.android
  2. Another alternative is PassWallethttps://play.google.com/store/apps/details?id=com.attidomobile.passwallet
Click on the Install button to add the app to your device.

Step 2
Open your email with your eTicket attached.  Shown is an example in Gmail.  Tap on the eTicket to add it to your wallet.  

When you arrive at your facility, open your wallet app and show your passes to the attendant.
How do I share my eTicket with my family member or guest?
You may want other adult or family members use the eTicket on their smart phone.  Simply share them the same way you would share other objects on you smart phone.    
Here is how
1. Click the information icon
2. Click the share icon

 

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