FAQ: How are Stripe Daily Payouts issued?

FAQ: How are Stripe Daily Payouts issued?

Overview

Access Granted Systems (AGS) allows you to control how often your payouts occur.  If your account operates on a daily payout schedule, it is not an instant payout. 
Payments are secured by Stripe and Stripe has an undisclosed waiting period before funds are released.  Typically 3 days.  Therefore, AGS also uses a 3 day waiting period.  

Important: When viewing balances in AGS, balances with a negative amount is money AGS owes you.  Balances with a positive amount is money you owe AGS.  

How does AGS determine the exact payout amount?
AGS takes a snapshot of your balance taken at midnight UTC each day.  AGS compares the snapshot from 3 days ago with the current snapshot (today's snapshot).  AGS uses whichever is smaller.   

Here is how to find your daily balances.  
1.  In the Account Portal, click Balances 
2.  Hover your mouse over the blue dots to view the daily snap shots of each day's balance at 12 midnight UTC.  


Why would today's balance be smaller than 3 days ago?  
Your balance may go up or down on a daily basis.  Your balance will get larger as your members make payments.  Your balance will get smaller as well.  Examples of balances getting smaller include patron refunds, printing classic passes, mailing passes, full-service processing fees, etc.  Yesterday's, today's, and tomorrow's payout is also a line item that will make your balance smaller.   

Lets look at a examples of a balances and payout amounts over 7 days.  
March 5th
Balance on 3/2/25 (3 days earlier) = $-12,842.09      Ballance on 3/5/25 (today) = $-6,783.14            Payout = $6,783.14      

March 6th
Balance on 3/3/25 (3 days earlier) = $-15,180.04      Ballance on 3/6/25 (today) = $-756.22            Payout = $756.22

March 7th
Balance on 3/4/25 (3 days earlier) = $-16,392.48      Ballance on 3/7/25 (today) = $-954.19            Payout = $954.19

March 8th
Balance on 3/5/25 (3 days earlier) = $-6,783.14       Ballance on 3/8/25 (today) = $-2486.43            Payout = $2486.43 

March 9th
Balance on 3/6/25 (3 days earlier) = $-756.22        Ballance on 3/9/25 (today) = $114.13                  Payout = $0 (money is owed to AGS)

March 10th
Balance on 3/7/25 (3 days earlier) = $-954.19         Ballance on 3/10/25 (today) = $-1358.72            Payout = $954.19

March 11th
Balance on 3/8/25 (3 days earlier) = $-2486.43         Ballance on 3/11/25 (today) = $-1976.36          Payout = $1976.36
  1. On March 11th, today's balance is used to make a payout.  Today's balance is smaller than 3 days ago.  On this date AGS has paid out your full balance.  
  2. On March 10th, the balance 3 days ago is used to make a payout.  The balance 3 days ago is smaller than today's balance.  AGS can not payout your full balance because part of your balance is still in the 3 day waiting period.   
  3. On March 9th, you owe AGS money.  No payout is initiated this day.  
How do I reconcile my account on a specific date?  
  1. Pick a date range.  We'll reconcile from January 1st to March 8th using some of the data from the above example.    
  2. Note your starting balance.  On January 1st, the above example had a balance of $0.00.  
  3. Export your transactions data.  Only use the data from January 1st 12 midnight UTC to March 8th 12 midnight UTC.  Column C is UTC time.  
  4. Sum the transactions in Column G.  These are all the transactions in the period you are reconciling.  In this case, $-2486.43.
  5. Add your starting balance.  $-2486.43 + $0.00 = $-2486.43
  6. This is your snapshot for the balance on March 8th, 12 midnight UTC time.  This will match your AGS balance on March 8th on the balance's page.  

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Why are different amounts showing up in my bank?  
Weekends, holidays, and your accepting bank may vary the day the funds become available.  Accepting banks may stack multiple daily transfers if transfers occur over a weekend or holiday.

In the above example, the accepting bank may stack the March 10th ($954.19) and March 11th ($1976.36) payout into one line item and the funds ($2,930.55) may be available on March 12th.