How Signed Documents & Waivers Work

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• How Applications Work

  Overview   Patrons may request access to your facility by completing an application. Features Online Submissions Paper Submissions (if enabled) Custom Built Membership Types Collect Waivers Collect Unique Facility Information Collect Fees & Payments ...

• How Temporary Passes Work

  Overview There is not a one size fits all solution for clients that wish to grant access to the facility prior to an administrator granting approval.  Contact your account administrator to discuss a temporary pass solution that works for your unique ...

• How Replacement Passes Work

  Overview Replacement Passes are a specific PVC membership passes purchased from your community’s marketplace or pool application.  We recommend all clients offer their patrons replacement passes or away to request passes that are lost or ...

• How Virtual Guest Passes Work

  Overview Virtual Guest Passes are a way administration can issue guest passes to a household without actually printing a pass. Virtual Guest Passes are… Assigned to a patron’s household Limited to “Guest Passes” Managed in-house Can not be issued via ...

• How Tickets Work (Instant Guest Passes)

  Overview When patrons purchase guest passes, products, or other items at your community’s marketplace they are issued a ticket. Tickets are Instantly available for use. Scanned at the pool gate or concession stand. Flexible and custom built. Examples ...

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• ePasses - Instructions for Patrons

  Overview An ePass is a special file (.pkpass) you can store in a Wallet app on a mobile device. Display them to the attendant to gain access to your facility.  How do I get my ePasses? Your community will send them to you by email.  Check your Inbox ...

• What is the recommended hardware?

  Overview Our clients use a variety of PCs, smart phones, tablets, 2D QR barcode scanners, operating systems, and web browsers to access our services. Hardware We recommend using a PC running Windows 11 to access our web portal via Microsoft Edge ...

• How to sell a 5 punch guest pass

  Overview Patrons will purchase this ticket at the marketplace.  These are the recommended settings for communities that wish to sell a guest pass that can be used up to five times.  Five single use passes are issued but must be purchased in lots of ...

• How Applications Work

  Overview   Patrons may request access to your facility by completing an application. Features Online Submissions Paper Submissions (if enabled) Custom Built Membership Types Collect Waivers Collect Unique Facility Information Collect Fees & Payments ...

• How to upload your member list

  Overview Administrators can upload their patrons (members) into the PoolPass software in bulk.  Here is how Get your member list ready for upload. A properly formatted CSV (comma separated value) file is need to import members.  Most spreadsheet apps ...