How to collect membership & application fees

How to collect membership & application fees

Overview

Online Pool Applications

  • Payments are calculated and collected directly on the application via a secure Stripe integration.
  • The community’s account is credited the money collected.

Paper Applications

  • Patrons submit a check along with their mailed paper application.
  • The community’s account is credited the money collected.
How it Works

The community elects how to charge the patrons.  Fees can be calculated in a variety of ways.  For example:

  • Per Patron
  • Per New Pass
  • Per Replacement Pass
  • Per Reactivated Pass
  • Per Household
  • By Membership Type (Resident, Non-Resident, Swim Team, Etc.)
  • Match our fees – Displayed as a “Processing Fee” or "Convenience Fee"

Your account administrator will build your fee schedule into the online and paper applications.

  • Watch your account increase as fees are collected.
  • Use this tool to cover fees and administrative expenses.

    • Related Articles

    • How Applications Work

      Overview   Patrons may request access to your facility by completing an application. Features Online Submissions Paper Submissions (if enabled) Custom Built Membership Types Collect Waivers Collect Unique Facility Information Collect Fees & Payments ...
    • How Billing & Invoicing Works (members)

      Overview Account administrator can send invoices to existing members using the billing platform.  The administrator can create an invoice Select who All memberships Specific membership types Single membership Other (non-members) Select flagged ...
    • What type of payment do you accept?

      Some of our clients pay directly for our services and receive invoices.  Others choose to pass our nominal fees along to patrons.  Others elect to sell products or services to patrons and receive payouts. Patrons Patrons can use Visa, MasterCard, and ...
    • How Replacement Passes Work

      Overview Replacement Passes are a specific PVC membership passes purchased from your community’s marketplace or pool application.  We recommend all clients offer their patrons replacement passes or away to request passes that are lost or ...
    • How Temporary Passes Work

      Overview There is not a one size fits all solution for clients that wish to grant access to the facility prior to an administrator granting approval.  Contact your account administrator to discuss a temporary pass solution that works for your unique ...
    • Popular Articles

    • ePasses - Instructions for Patrons

      Overview An ePass is a special file (.pkpass) you can store in a Wallet app on a mobile device. Display them to the attendant to gain access to your facility.  How do I get my ePasses? Your community will send them to you by email.  Check your Inbox ...
    • What is the recommended hardware?

      Overview Our clients use a variety of PCs, smart phones, tablets, 2D QR barcode scanners, operating systems, and web browsers to access our services. Hardware We recommend using a PC running Windows 11 to access our web portal via Microsoft Edge ...
    • How to sell a 5 punch guest pass

      Overview Patrons will purchase this ticket at the marketplace.  These are the recommended settings for communities that wish to sell a guest pass that can be used up to five times.  Five single use passes are issued but must be purchased in lots of ...
    • How Applications Work

      Overview   Patrons may request access to your facility by completing an application. Features Online Submissions Paper Submissions (if enabled) Custom Built Membership Types Collect Waivers Collect Unique Facility Information Collect Fees & Payments ...
    • How to upload your member list

      Overview Administrators can upload their patrons (members) into the PoolPass software in bulk.  Here is how Get your member list ready for upload. A properly formatted CSV (comma separated value) file is need to import members.  Most spreadsheet apps ...

    Need live help?