How to issue a REFUND

How to issue a REFUND

Overview

Admins or service owners may issue refunds as needed.  

Here is how


1.  In the menu, click Bookings.
2.  Find your booking and click the gear icon. 
3.  Click Refund.
4.  Click OK.  You may issue a partial or full refund. 

How to CONFIRM a refund was successful
When you issue a refund, the journal feature will record when the refund was successful.   You may have to refresh your browser but it should only take a few seconds.  



Tip: If you wish to auto-refund cancelled bookings, enable Auto Refund in the service's settings.  

IMPORTANT!  This auto-refund feature only auto-refunds if the patron cancels the booking. 
If you (the admin or service owner) manually cancels the booking, you must also manually issue the refund.