How to issue a refund back to the patron's credit card?
Refunds that issue money back to a patron's credit card must be completed by Access Granted Systems, LLC.
How to issue a ticket to patron without the patron completing the transaction
Overview An Administrator can issue a ticket without the patron completing a credit card transaction. They can issue a ticket and add funds the patron can use at a later date. They can issue a ticket and add a redeemable product the patron can use at ...
How to return funds back to a ticket
Overview An administrator can issue a refund and add funds back to a ticket. This is common if a patron returns am unused concession item and requests a refund. Here is how 1. Click Tickets 2. Search and find the ticket 3. Click the ticket to ...
eTickets - Instructions for Patrons
Overview An eTicket is a special file (.pkpass) you can store in a Wallet app on a mobile device. Display the eTicket to the attendant to use your guest pass or make a concession purchase. How do I get my eTicket? After completing your purchase, ...
How to return a guest pass
Overview When a redeemable product or guest pass is marked as used, it can not be used a second time. If the patron needs the product returned to them, an administrator can reverse the process so the product can be used again. Here is how 1. ...
How to process a direct sale (concession sales)
Overview These instructions are for when patrons wishes to purchase a product using their cash balance. They will present a ticket to be scanned. If valid, the ticket will have at cash balance. How to process a direct sale Open the PoolPass ...
ePasses - Instructions for Patrons
Overview An ePass is a special file (.pkpass) you can store in a Wallet app on a mobile device. Display them to the attendant to gain access to your facility. How do I get my ePasses? Your community will send them to you by email. Check your Inbox ...
What is the recommended hardware?
Overview Our clients use a variety of PCs, smart phones, tablets, 2D QR barcode scanners, operating systems, and web browsers to access our services. Hardware We recommend using a PC running Windows 11 to access our web portal via Microsoft Edge ...
How to sell a 5 punch guest pass
Overview Patrons will purchase this ticket at the marketplace. These are the recommended settings for communities that wish to sell a guest pass that can be used up to five times. Five single use passes are issued but must be purchased in lots of ...
How Applications Work
Overview Patrons may request access to your facility by completing an application. Features Online Submissions Paper Submissions (if enabled) Custom Built Membership Types Collect Waivers Collect Unique Facility Information Collect Fees & Payments ...
How to upload your member list
Overview Administrators can upload their patrons (members) into the PoolPass software in bulk. Here is how Get your member list ready for upload. A properly formatted CSV (comma separated value) file is need to import members. Most spreadsheet apps ...