How to issue a REFUND for a booking (a service)

How to issue a REFUND for a booking (a service)

Overview

If a patron purchases and pays for a service via Access Granted Systems, you can issue a refund.    

Here is how


1.  In the menu, click Bookings.
2.  Find your booking and click the gear icon. 
3.  Click Refund.
4.  Click OK.  You may issue a partial or full refund. 

How to CONFIRM a refund was successful
When you issue a refund, the journal feature will record when the refund was successful.   You may have to refresh your browser but it should only take a few seconds.  



Tip: If you wish to auto-refund cancelled bookings, enable Auto Refund in the service's settings.  
CLICK HERE to learn how to edit an events settings.  
IMPORTANT!  This auto-refund feature only auto-refunds if the patron cancels the booking. 
If you (the admin or service owner) manually cancels the booking, you must also manually issue the refund.