How to manage a user

How to manage a user

Overview

Account Administrators can edit users, manage passwords, and configure authorization for your facilities.  

Here is how to edit a user
  • Click Main Menu
  • Click Manage Users
  • Click the Pencil icon
    • First Name:
    • Last Name:
    • Email:
    • Role: Select Role
    • Database: Select Database
  • Click Apply Changes
Here is how to reset, change, or expire a password

Your user may loose their password or email account.  You may also switch personnel and may need to reset your password or delete an user.  Here is how:

  • Click Main Menu
  • Click Manage Users
  • Click the Pencil icon
    • Change Password
    • Reset Password
    • Expire Password
    • Delete User

How do I add a 2nd administrator?

Contact your Access Granted Systems representative.  

User Types 

  • Administrator: They have the right to configure the account based on your requirements.  
    • They can...
      • Make custom changes
      • Add & manage other users
      • Set all preferences
      • Manage applications 
      • Send ePasses
      • Manage the marketplace
      • Manage member billing & invoicing
      • View fees & payouts
      • Request payouts & issue patron refunds
      • Perform all operations in Pool Pass Software including...
        • Check-ins
        • Marketplace transactions
        • Managing membership information  
        • Add virtual guest passes
  • Facility Manager: This role can manage the databases they are granted authorization to.
    • They can...
      • Set some preferences
      • Manage applications 
      • Send ePasses
      • Perform all operations in Pool Pass Software including...
        • Check-ins
        • Marketplace transactions
        • Managing membership information
        • Adding virtual guest passes
    • They can not...
      • Make custom changes
      • Add & manage other users
      • Manage the marketplace
      • Manage member billing & invoicing
      • View fees & payouts
      • Request payouts & issue patron refunds
  • Attendant: This role is generally assigned to front desk staff, concession workers, or lifeguards.
    • They can...
      • Check-in members
      • Check-in guests 
      • Perform marketplace transactions
      • Take a picture of a member using a web cam
      • View memberships & membership notes
    • They can not...
      • Perform tasks a Facility Manager can not perform 
      • Manage membership information  
      • Add virtual guest passes
      • Send ePasses
  • Kiosk: This role allows a login to the web-portal and access only to the Check-In tab, and is appropriate for facilities that are using self check-in. Only Check-in operations can be performed, and the role cannot look up other Memberships or Members.
  • Observer: This role is a read-only view into your database, appropriate for anyone who needs visibility into how the facility is operating (such as statistics). Observers cannot change any information or perform check-in.

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