How to manage multiple users and multiple communities

How to manage multiple users and multiple communities

Overview

This article is for organizations that must follow AGS's multi-community administrator policy.  

Multi-Community Policy

Any organization that needs users to access multiple accounts must establish one (1) or two (2) administrators for the organization.  Administrators oversee users and permissions for all the organization’s accounts.       

Step #1: Identify one Administrator that will be in charge of the organization's users and security.  A 2nd administrator can be added upon request.      

Administrators will...
  1. Oversee the account's financial security.
    1. Including user permission to change financial settings and payout settings. 
  2. Oversee the account's software users and permissions. 
    1. Including adding and deleting users.
    2. Including resetting, changing, deleting, or expiring passwords.   
Typically this is the Owner or President of the organization.  i.e. "The Boss".  The 2nd administrator may be the Human Resources executive responsible for assigning staff to specific communities and roles.

Step #2: Identify one Head of Community (HOC) for each of your accounts.  Add co-HOCs as needed.          

HOC's will...
  1. Run the day-to-day operations of the account. 
  2. Have the authority to enable or disable AGS's platforms, features, and services.  
  3. Have the authority to make decisions on behalf of the organization without the Administrator's consent.  Including AGS's non-software services.  
Typically, this is the senior property manager in charge of the community.  In some cases, this may be a Board Member or somebody outside your organization.    

What else do I need to know?  
  1. AGS considers each community its own separate account. 
    1. If you manage 5 communities, you have 5 separate accounts.    
  2. A user can be assigned to multiple accounts.
    1. User A will only need 1 password.  
  3. A user's permission can be customized. 
    1. User A can have a different permissions than User B.  
  4. A user's permission is the same for all communities. 
    1. User A has the same permission for Community X and Community Y.