How to reset a generic user's password

How to reset a generic user's password

Overview

This articles is for ADMINISTRATORS whose users (staff members) need help resetting their password. This article will explain how to reset a generic user's password that uses a dummy email.

Where are user's managed?

Administrators can add, delete, edit, and manage users for their accounts via the Account Portal.

1. Once logged in, click Manage Account.

2. From the Account Portal, click Users.

How to reset a generic user's password

Some communities create one log in for all their staff. This way, the entire staff can share a log in.

1. Click the Gear Icon.
2. Click Change Password.
3. Enter your new password. Confirm and click OK.