How to RESOLVE a support ticket

How to RESOLVE a support ticket

Overview

Ultimately, how you provide customer service is up to you.  We can share some tips to resolve Support Tickets quickly. 

Tip #1: Click RESOLVE

1.  Click Claim ,if you haven't claimed the ticket yet.  The Resolve button will only appear if you've claimed the ticket.  
2.  Click Resolve.
3. Write your member a custom message and click OK.  
 After clicking the Resolve button, the Support Ticket's status will change to Processed.

Tip #2: Click the original application.  

Click the Original Application link.  This will open the member's original application.  Perhaps you placed it on hold or declined it.  You can...
  1. Approve the original application by clicking Sync & Approve.  
  2. Click Resolve to the support ticket.  

Tip #3: Open the membership portal.  

Click the Open in Membership Portal  link.  This will open the membership database.  Perhaps you suspended a membership or need ePasses resent.  It may be easer to help them directly in the database rather than the Application Portal.