How to return a guest pass

How to return a guest pass

Overview

When a redeemable product or guest pass is marked as used, it can not be used a second time.  If the patron needs the product returned to them, an administrator can reverse the process so the product can be used again.    

Here is how


1.  Click Tickets
2.  Search and find the ticket
3.  Click the ticket to highlight the ticket
4.  Click the transactions icon

5. Click Display or search for the transaction you intend to refund
6. Click the transaction you wish to refund - the Redeem line
7. Click Refund
8. Write a comment or reason and click OK

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