How to send a reminder email
If a member does not pay an invoice. You can resend the invoice as many times as you need.
Here is How
- Click Invoices
- Click the gear icon next to the invoice
- Click Send Reminder
How update an expiration date upon a paid invoice
Overview When a member pays an invoice, actions can be triggered to automate administrative tasks. Actions include: Send an email Set a new expiration date Unsuspend membership Increment guest passes (virtual guest passes) Here is How
How to view invoices
Overview You may view and take additional actions on all invoices sent to members of your community. View the status Take actions View tallied money Here is How Click Billing in the menu (only available to Account Administrators) Click Invoices ...
How to download the invoice as a PDF
Overview You may need to download and print a copy of the invoice. You can also download and send it to a 3rd party or alternate email. Here is How Click Invoices Click the gear icon for the invoice Click Download
How to create a recurring invoice
Overview Organizations may send their members recurring invoices. Here is How Select the interval in the Recurrence field. To send the invoice only once, leave as Never.
How to use membership types to invoice
Overview Organizations may charge different membership fees for different membership types. The field called TYPE is intended to label different membership types within your organization. Utilize this feature to send different invoices to different ...
ePasses - Instructions for Patrons
Overview An ePass is a special file (.pkpass) you can store in a Wallet app on a mobile device. Display them to the attendant to gain access to your facility. How do I get my ePasses? Your community will send them to you by email. Check your Inbox ...
What is the recommended hardware?
Overview Our clients use a variety of PCs, smart phones, tablets, 2D QR barcode scanners, operating systems, and web browsers to access our services. Hardware We recommend using a PC running Windows 11 to access our web portal via Microsoft Edge ...
How to sell a 5 punch guest pass
Overview Patrons will purchase this ticket at the marketplace. These are the recommended settings for communities that wish to sell a guest pass that can be used up to five times. Five single use passes are issued but must be purchased in lots of ...
How Applications Work
Overview Patrons may request access to your facility by completing an application. Features Online Submissions Paper Submissions (if enabled) Custom Built Membership Types Collect Waivers Collect Unique Facility Information Collect Fees & Payments ...
How to upload your member list
Overview Administrators can upload their patrons (members) into the PoolPass software in bulk. Here is how Get your member list ready for upload. A properly formatted CSV (comma separated value) file is need to import members. Most spreadsheet apps ...