How to setup multiple locations
Some communities have multiple locations. A common example is a community with two pools. You can create two locations. The statistics will be separated between your two locations.
A location is the name of the computer. The below instructions must be followed for each computer used to check-in members.
Here is how
- Click Preferences from the menu icon
- Type the name of the location
- If your facility has two gates, you can name each gate to see which gate has more check-ins
- If your facility has two computers at the same gate, name each location the exact text.
How to setup incrementing barcode numbers
Overview Some communities purchase barcode passes with incrementing barcode numbers. The box of passes may start with pass number 10001 and the next pass is 10002 and the next 10003, etc. Here is one way to setup your account to easily distribute ...
How to setup my Windows, Mac, or iOS App
Overview Your community can use the web portal (from any browser) or you can install the PoolPass Check-In app. Click below to view setup instructions. Windows MacOS iOS
How to setup your barcode scanner
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How to reassign patrons
Overview Patrons may change addresses, households, or accounts. By reassigning a patron, you do not lose their profile or pass number. Here is How Click the Right Arrow to reassign patron You are asked to specify a New Membership ID If you are ...
Can I change a Membership ID?
Overview The Membership ID cannot be changed once created. However, you can create a new Membership ID, reassigning each Member. All Member data is preserved when reassigning. Here is How 1. Click Manage 2. Click the the Yellow + to add a new ...
ePasses - Instructions for Patrons
Overview An ePass is a special file (.pkpass) you can store in a Wallet app on a mobile device. Display them to the attendant to gain access to your facility. How do I get my ePasses? Your community will send them to you by email. Check your Inbox ...
What is the recommended hardware?
Overview Our clients use a variety of PCs, smart phones, tablets, 2D QR barcode scanners, operating systems, and web browsers to access our services. Hardware We recommend using a PC running Windows 11 to access our web portal via Microsoft Edge ...
How to sell a 5 punch guest pass
Overview Patrons will purchase this ticket at the marketplace. These are the recommended settings for communities that wish to sell a guest pass that can be used up to five times. Five single use passes are issued but must be purchased in lots of ...
How Applications Work
Overview Patrons may request access to your facility by completing an application. Features Online Submissions Paper Submissions (if enabled) Custom Built Membership Types Collect Waivers Collect Unique Facility Information Collect Fees & Payments ...
How to upload your member list
Overview Administrators can upload their patrons (members) into the PoolPass software in bulk. Here is how Get your member list ready for upload. A properly formatted CSV (comma separated value) file is need to import members. Most spreadsheet apps ...