Property Managers can suspend or reinstate a household (membership) at any time. When an administrator updates a household, the software is immediately updated at the facility.
How to suspend or reinstate a household/membership
Overview
Here is how
- Open PoolPass and log in
- Click Member List
- Search for any patron or household
- Double click the patron
- Click Suspend to suspend or activate a household or patron
Related Articles
How to assign guest passes to a household
Overview Virtual guest passes can be assigned to memberships (households) three ways. To individual memberships. To existing memberships by incrementing or setting a new guest pass value. To new memberships by setting a default initial ...How to combine membership types
Overview The type or membership type field is a free text field. You may type whatever text your need into this field. At a later date, you may decide to combine two membership types into one. For example, you may have a Family of 5 membership and ...Can I change a Membership ID?
Overview The Membership ID cannot be changed once created. However, you can create a new Membership ID, reassigning each Member. All Member data is preserved when reassigning. Here is How 1. Click Manage 2. Click the the Yellow + to add a new ...How to update membership expiration dates
Overview Account administrators can update membership expiration dates. For an individual membership. All memberships at once. Set a default expirations date for new memberships. How to set an individual membership expiration date. Open a membership ...API Documentation
Overview The PoolPass cloud service Application Programmer Interface provides a mechanism by which you can integrate our service into your own app, web server, or other software component. We expose various well-defined RESTful service endpoints to ...
Popular Articles
ePasses - Instructions for Patrons
Overview An ePass is a special file (.pkpass) you can store in a Wallet app on a mobile device. Display them to the attendant to gain access to your facility. How do I get my ePasses? Your community will send them to you by email. Check your Inbox ...What is the recommended hardware?
Overview Our clients use a variety of PCs, smart phones, tablets, 2D QR barcode scanners, operating systems, and web browsers to access our services. Hardware We recommend using a PC running Windows 11 to access our web portal via Microsoft Edge ...How to sell a 5 punch guest pass
Overview Patrons will purchase this ticket at the marketplace. These are the recommended settings for communities that wish to sell a guest pass that can be used up to five times. Five single use passes are issued but must be purchased in lots of ...How Applications Work
Overview Patrons may request access to your facility by completing an application. Features Online Submissions Paper Submissions (if enabled) Custom Built Membership Types Collect Waivers Collect Unique Facility Information Collect Fees & Payments ...How to upload your member list
Overview Administrators can upload their patrons (members) into the PoolPass software in bulk. Here is how Get your member list ready for upload. A properly formatted CSV (comma separated value) file is need to import members. Most spreadsheet apps ...