You may be in one of the following scenarios.
- I’m a newly elected board member taking over an existing account.
- I’m a recently hired property manager taking over an existing account.
- I’m a property management company. Our new client (a community) uses AGS’s services.
- Or any other situation not listed above.
Option A: Get permission from the old administrator to transfer administrative privileges to you. Please have the old administrator send AGS an email or letter requesting the account be transferred to you.
Option B: Request AGS to start the account’s Recovery Process.
Option C: In the absence of a specific administrator account recovery process, submit any proof or documentation demonstrating you have authorization to act on behalf of the organization. AGS will reach out and attempt to contact the previous administrator. After a five (5) day waiting period and you have submitted satisfactory proof, AGS will determine if the account can be transferred or a new account must be created.