How to take a manual payment
You may visit Stripe's hosted payment page to initiate a payment over the phone.
Here is How
- Click Invoices
- Click the gear icon of the invoice
- Click Visit Hosted Payment Page
How to view invoices
Overview You may view and take additional actions on all invoices sent to members of your community. View the status Take actions View tallied money Here is How Click Billing in the menu (only available to Account Administrators) Click Invoices ...
How to void an invoice
Overview Voiding an invoice will close the invoice without collecting a payment or triggering any on-payment actions. Here is How Click Invoices Click the gear icon of the invoice Click Void Invoice
How to mark an invoice as paid (if they don't pay online)
Overview You may collect a payment outside of the software. An example is the member mails you a check. You'll want to mark the invoice as paid and trigger all the on-payment actions. The software will mark the invoice's status as Settled. Here ...
ePasses - Instructions for Patrons
Overview An ePass is a special file (.pkpass) you can store in a Wallet app on a mobile device. Display them to the attendant to gain access to your facility. How do I get my ePasses? Your community will send them to you by email. Check your Inbox ...
What is the recommended hardware?
Overview Our clients use a variety of PCs, smart phones, tablets, 2D QR barcode scanners, operating systems, and web browsers to access our services. Hardware We recommend using a PC running Windows 11 to access our web portal via Microsoft Edge ...
How to sell a 5 punch guest pass
Overview Patrons will purchase this ticket at the marketplace. These are the recommended settings for communities that wish to sell a guest pass that can be used up to five times. Five single use passes are issued but must be purchased in lots of ...
How Applications Work
Overview Patrons may request access to your facility by completing an application. Features Online Submissions Paper Submissions (if enabled) Custom Built Membership Types Collect Waivers Collect Unique Facility Information Collect Fees & Payments ...
How to upload your member list
Overview Administrators can upload their patrons (members) into the PoolPass software in bulk. Here is how Get your member list ready for upload. A properly formatted CSV (comma separated value) file is need to import members. Most spreadsheet apps ...