How to change email notifications to staff

How to change email notifications to staff

Overview

When an applicant submits an Application or Support Ticket, the software automatically alerts the community.  You may adjust these settings.  For example, if you community gets one hundred application submissions per day, you may want to disable this feature.  

Here is how

First, go to the Community settings in the Application Portal
  1. Click on the Menu
  2. Click on Community
  3. Select the community from the drop down list
  4. Be sure to use the Save button after making changes

Then scroll down to the section for Email and Support.

  1. This field controls who receives an alert when an Application is submitted
  2. This field controls who receives an alert when a Support Ticket is submitted
  3. Uncheck this box if you do not want emails about Application submissions
  4. Uncheck this box if you do not want emails about Support Ticket submissions
  5. Uncheck this box if you do no want an emailed copy of Merges Documents (Signed Documents feature)