The Application Portal is a custom built platform. We recommend new communities or new administrators schedule support session with us. We'll give you a tour of your custom account.
What are the application portal sections?
Applications (Submissions)
When a patron submits an Applicaton or Support Ticket, they are logged in this section.
Settings
This section governs how Applications & Support Tickets interact with your community, account, and other AGS products.
- Appearance
- Notifications
- Pass generation
- And other Settings & Preferences
Templates (Forms)
This section is where custom forms are created and edited. Use them to create Applications & Support Tickets.
Statistics
Visit this section to view tallies and statistics.
What features/settings can I change?
All features & settings can be edited or changed by a user with permission.
If you do not have permission to change a setting, ask your community's administrator or AGS account representative.
If you do not have access to a template, ask your AGS account representative.
What are the submission types?
Applications
These are the classic routine submissions.
Renewal Applications
These are applications to renew an existing membership.
Patron Support Tickets
The portal has a patron support system where applicants can easily ask questions regarding the status of their membership. CLICK HERE to learn more.
AGS Support Tickets (Escalated Support Tickets)
The portal has a support system where you, the administrator or staff, can ask AGS for help.
Paper Applications
Some communities utilize a paper application, as an alternative to submitting an online application. CLICK HERE to learn more.
Test Submissions
Administrators and staff can submit test Applications & Support Tickets. A way to understand how the application functions and interacts with your database. You can practice approving and train your staff. CLICK HERE to learn more.