Tickets - Read this first

Tickets - Read this first

Overview

AGS's Ticket feature is used by communities that need a more complex system to sell and mange guest passes, special events,  or other products.  

How it works

  1. Patrons purchase one or more products in the online marketplace.
  2. After the purchase is completed, a ticket is created. You may think of the ticket as a record.  Over time...
    1. Gate attendants can redeem products.  The ticket/record will be updated with the details of the redemption.  Date, who, what, how, etc.  
    2. Management can edit the ticket.  Maybe issue a refund or add/subtract products manually.  These actions are logged on the ticket/record.   
    3. Patrons can retrieve their ticket.  See how may products they have left.  Purchase and add more products, etc.
    4. Management can export or view statistics and tallies of these tickets/records.  See how many products were sold, used, etc. 

The most common action is redeeming a product.
  1. Patrons present their ticket by showing the attendant... 
    1. Their phone directly after purchase
    2. An email with the ticket
    3. A printout of the ticket
    4. An eTicket they can store in their smart phone.  
  2. Attendants use a 2D Barcode Scanner to scan the ticket and retrieve the ticket/record.       
  3. Attendants then mark the product as used.  For example, they will mark one guest pass as being used by redeeming the guest pass.  
Important: A 2D Barcode Scanner  is required to use tickets.  

Here is how to enable the ticket feature

  1. In the Menu, choose Manage Marketplace
  2. Click in the Settings tab
  3. Check Enabled Patron Purchasing
  4. Check Enable Tickets
  5. Uncheck Enable Funds if you are not using the Concessions feature
  6. Check Enable Attendant's Purchase Tab
  7. If you are using the "Notifies by email" feature, enter the email address here.
  8. Enter your community page address here.  This redirects patrons to your homepage.  
  9. If you enter text in the Terms and Conditions field, it will display before check out.
  10. If you made change, click Apply.

How to add and sell products

    Please read our separate articles.  CLICK HERE