The portal has a patron support system where applicants can easily ask questions regarding the status of their membership.
NOTE: The support ticket system can be disabled. CLICK HERE to learn how.
How Support Tickets work
Overview
How do patrons submit support tickets?
By clicking a link in their confirmation email.
Do I get notified if a member submits a support ticket?
Yes. (you can edit these settings)
How do I view support tickets?
Support tickets are flagged with a support icon ?! in the application portal.
Full-Service Clients
AGS employee's will view and resolve support tickets on the community's behalf. If a support ticket is unable to be resolved by AGS, the ticket is flagged to the community for further review.
Self-Service Clients
All support tickets are flagged to the community to resolve. If a support ticket is unable to be resolved by a community's facility manager, the ticket can be escalated to AGS.