A Head of Community (HOC) is a person that has the community's permission to work in conjunction with AGS’s account representatives outside the software. [Zoom meetings and email being the most common.] HOC's...
- Run the day-to-day operations of the account.
- Have the authority to enable or disable AGS's platforms, features, and services.
- Have the authority to make decisions on behalf of the organization without the Administrator's consent. Including AGS's non-software services.
Organizations must have at least one (1) HOC. Organizations can add additional users as co-HOCs. co-HOCs have the same authority as HOCs.
How to switch a Head of Community (HOC)
Administrators are responsible for electing the HOC. As well as adding or deleting co-HOCs. In the account portal...
1. Click Select New HOC
How to add or edit CO-HOCs
2. Add emails separated by semicolons
3. Click Apply CO-HOC Changes