What is the difference between the free plan and paid plans?
Free Plans are best for very small communities or single lifeguard pools that do not utilize the check-in or statistics features. Clients who subscribe to our free plan generally utilize additional services such as photo-ID pass printing and application processing.
Annual Plans are best for indoor facilities or clubs that utilize the software year-round. Clients can check-in and add members. They can utilize the printing, application, invoicing, and statistics features.
Seasonal Plans are less expensive but access to the software is limited to March 1st through October 1st. It’s designed for summer pools that are not managed in the off-season. The database is saved, and data is retained in the off-season. Seasonal plans can upgrade to an annual plan at any time.
Monthly Plans are available for clients that wish to pay monthly. Monthly access is paid in advance and auto debited from a credit card on file. Upon closing a monthly plan, the database is deleted. Monthly plans can upgrade to a seasonal or annual plan at any time.
What are the minimum internet requirements?
The check-in portal requires an internet connection. You can use a wired connection (DSL, Cable/Coax, or Fiber), a Satellite internet provider, or even a Cellular hotspot. The Free Plan is designed for pools without computers or internet Will a ...
How Temporary Passes Work
Overview There is not a one size fits all solution for clients that wish to grant access to the facility prior to an administrator granting approval. Contact your account administrator to discuss a temporary pass solution that works for your unique ...
How Replacement Passes Work
Overview Replacement Passes are a specific PVC membership passes purchased from your community’s marketplace or pool application. We recommend all clients offer their patrons replacement passes or away to request passes that are lost or ...
How Billing & Invoicing Works (members)
Overview Account administrator can send invoices to existing members using the billing platform. The administrator can create an invoice Select who All memberships Specific membership types Single membership Other (non-members) Select flagged ...
What type of payment do you accept?
Some of our clients pay directly for our services and receive invoices. Others choose to pass our nominal fees along to patrons. Others elect to sell products or services to patrons and receive payouts. Patrons Patrons can use Visa, MasterCard, and ...
What is the recommended hardware?
Overview Our clients use a variety of PCs, smart phones, tablets, 2D QR barcode scanners, operating systems, and web browsers to access our services. Hardware We recommend using a PC running Windows 11 to access our web portal via Microsoft Edge ...
ePasses - Instructions for Patrons
Overview An ePass is a special file (.pkpass) you can store in a Wallet app on a mobile device. Display them to the attendant to gain access to your facility. How do I get my ePasses? Your community will send them to you by email. Check your Inbox ...
How to sell a 5 punch guest pass
Overview Patrons will purchase this ticket at the marketplace. These are the recommended settings for communities that wish to sell a guest pass that can be used up to five times. Five single use passes are issued but must be purchased in lots of ...
How Applications Work
Overview Patrons may request access to your facility by completing an application. Features Online Submissions Paper Submissions (if enabled) Custom Built Membership Types Collect Waivers Collect Unique Facility Information Collect Fees & Payments ...
How to upload your member list
Overview Administrators can upload their patrons (members) into the PoolPass software in bulk. Here is how Get your member list ready for upload. A properly formatted CSV (comma separated value) file is need to import members. Most spreadsheet apps ...