Overview
In general, AGS has a very flexible policy regarding when client's pay invoices.
What is AGS's overdue invoice policy?
Invoices are due upon receipt. AGS does not have a late fee. AGS will provide three (3) email notifications to the account administrator and invoice email on file. Accounts that do not respond after three (3) notifications and three (3) weeks are considered abandoned. Abandoned accounts will be deleted after twelve (12) months of unpaid invoices, no responses, or no transactions.
I'm a property manager of an HOA. I am not sure what my board of directors wants to do next summer. What do I do?
No worries. Please communicate with your AGS account representative. We don't expect you to pay until you are sure your community is using Access Granted Systems again.
I'm a Swim Club. I expect to sell a lot of memberships in March. Do I have to pay the January invoice or can I wait until March?
No worries. Please communicate with your AGS account representative. We don't expect you to pay until March.
I'm a not a pool.
Yes, you do have to pay your invoice upon receipt. Please communicate with your AGS account representative if there is a delay. If you communicate, we're still flexible.
What if I receive a "Reminder Email"
Accounts with unpaid invoices are auto-sent a reminder email. Please communicate with your AGS account representative if you plan on paying the invoice at a later date.