What is the patron dispute fee?

What is the patron dispute fee?

Overview

We provide a service on behalf of the community. If the service is paid by the patron via check or credit card, the patron has the right to dispute the payment with their bank.  If the bank does not pay, the community’s account will be charged the payment plus a $40 processing fee. We notify the community if this occurs..

What triggers the fee?

  1. If a patron disputes a change with their credit card company.
  2. The issuing bank of patron's check disputes the services provided.
  3. If a patron pays via check and the check does not clear.
What does not trigger the fee?

  1. If a patron or bank opens an inquiry.  This is when patron or bank simply asks what the payment is for.  AGS will explain and submit evidence at no charge.  
How do I avoid this fee?

Unfortunately, once a dispute is opened, AGS is immediately charged this fee.  In turn, we pass the fee to the community.  AGS promptly responds and submits evidence on your behalf.  In 2023, only 2.8% of clients received a single dispute.  No client received multiple disputes.