How to check your eTicket balance - Instructions for Patrons
Overview This article is for community members or patrons who have bought Marketplace tickets, and would like to check the balance on their tickets. There are two steps. Go to your community's Marketplace website Receive an email with your ticket ...
How to REFUND money back to a patron's credit card
Overview If a patron request their money back after adding funds to their ticket, you may issue a refund. This is slightly different than issuing a refund from a redeemable product such as a guest pass. To refund a product, read this article: click ...
How to RETURN a guest pass and REFUND the money
Overview If a patron request their money back from a redeemable product such as a guest pass, this is a two step process. In this article, we will: Find the ticket Step 1: Return the product Step 2: Refund the money Find the purchase you would like ...
eTickets - Instructions for Patrons
Overview An eTicket is a special file (.pkpass) you can store in a Wallet app on a mobile device. Display the eTicket to the attendant to redeem your purchase or use funds. You may also use the QR code in your confirmation email to redeem your ...
How to issue a ticket to a patron without the patron completing the transaction
Overview An Administrator can create a ticket without the patron completing a credit card transaction. They can issue a ticket and add funds the patron can use at a later date. They can issue a ticket and add a redeemable product the patron can use ...