Daily Operations
How to REFUND money back to a patron's credit card
Overview If a patron request their money back after adding funds to their ticket, you may issue a refund. This is slightly different than issuing a refund from a redeemable product such as a guest pass. Before we start, lets first find the ...
How to RETURN a guest pass and REFUND the money
Overview If a patron request their money back from a redeemable product such as a guest pass, this is a two step process. First you must return the guest pass. Then you can refund the money. Before we start, lets first find the purchase you would ...
eTickets - Instructions for Patrons
Overview An eTicket is a special file (.pkpass) you can store in a Wallet app on a mobile device. Display the eTicket to the attendant to use your guest pass or make a concession purchase. How do I get my eTicket? After completing your purchase, ...
How to process a direct sale (concession sales)
Overview These instructions are for when patrons wishes to purchase a product using their cash balance. They will present a ticket to be scanned. If valid, the ticket will have at cash balance. How to process a direct sale Open the PoolPass ...
How to redeem tickets (Instant Guest Passes & Redeemable Products)
Overview These instructions are for when patrons purchase a redeemable product they have previously purchased. They will present a ticket to be scanned. If valid, the ticket will have at least one redeemable product that can be used. A common ...
How to issue a ticket to patron without the patron completing the transaction
Overview An Administrator can issue a ticket without the patron completing a credit card transaction. They can issue a ticket and add funds the patron can use at a later date. They can issue a ticket and add a redeemable product the patron can use at ...