Daily Operations
eTickets - Instructions for Patrons
Overview An eTicket is a special file (.pkpass) you can store in a Wallet app on a mobile device. Display the eTicket to the attendant to use your guest pass or make a concession purchase. How do I get my eTicket? After completing your purchase, ...
How to return a guest pass
Overview When a redeemable product or guest pass is marked as used, it can not be used a second time. If the patron needs the product returned to them, an administrator can reverse the process so the product can be used again. Here is how 1. ...
How to issue a refund back to the patron's credit card?
Overview Refunds that issue money back to a patron's credit card must be completed by Access Granted Systems, LLC. CLICK HERE to open a support ticket.
How to return funds back to a ticket
Overview An administrator can issue a refund and add funds back to a ticket. This is common if a patron returns am unused concession item and requests a refund. Here is how 1. Click Tickets 2. Search and find the ticket 3. Click the ticket to ...
How to process a direct sale (concession sales)
Overview These instructions are for when patrons wishes to purchase a product using their cash balance. They will present a ticket to be scanned. If valid, the ticket will have at cash balance. How to process a direct sale Open the PoolPass ...
How to redeem tickets (Instant Guest Passes & Redeemable Products)
Overview These instructions are for when patrons purchase a redeemable product they have previously purchased. They will present a ticket to be scanned. If valid, the ticket will have at least one redeemable product that can be used. A common ...
How to issue a ticket to patron without the patron completing the transaction
Overview An Administrator can issue a ticket without the patron completing a credit card transaction. They can issue a ticket and add funds the patron can use at a later date. They can issue a ticket and add a redeemable product the patron can use at ...