Daily Operations
How to PRINT a temporary pass
Overview When pass printing is enabled, administrators can print a temporary pass while their member waits for their permanent classic passes to arrive in the mail. Here is how 1. First you must request a set of classic passes to be printed and ...
How to SEND passes with the application portal
Overview When enabled, ePasses and classic PVC physical passes can be sent to patrons through the Application Portal automatically or manually. Sending through the Application Portal Typically, it's automatically done! If this is not set up on your ...
How to SEND ePasses to a single household
Overview When enabled, ePasses can be sent to patrons through the PoolPass Software. First, find the member and then send passes. Find the membership 1. In the PoolPass database, click Member List 2. Search for the membership by name 3. Search for ...
How to SEND ePasses to all our households at once
Overview ePasses can be sent to all memberships with a few clicks. Sending ePasses to all households in your membership list Go to the OPERATIONS tab Click SEND EPASSES Choose to Ignore Suspended or Expired Memberships
How to CONFIRM an ePass has been sent
Overview If a member states they never received their ePasses, there are a few actions you can take to help your member. Re-Send the ePasses First confirm there is no typo in the email. ePasses are sent to this email address. 1. In the Manage ...
How to SEND classic PHYISCAL passes by mail
Overview When enabled, classic PVC physical passes can be sent to patrons through the Application Portal or PoolPass Software. Sending through PoolPass Go to the Membership's MANAGE screen 1. Click the print icon 2. Check off which members should ...
How to SEND ePasses
Overview When enabled, ePasses can be sent to patrons through the PoolPass Software or Application Portal. In this article, we will show three ways: Automatically in the Application Portal To one household in PoolPass To All households in PoolPass ...