Daily Operations
How to check-in virtual guest passes
Overview Virtual guest passes are the built in Pool Pass guest pass feature. They are not tickets sold at the marketplace. Here is how to use a virtual guest pass After the member is checked in Click up the guest pass number Click Use Guest ...
How to use the occupancy feature
Overview The occupancy feature is a tool for the gate attendants to keep track of the number of patrons in the pool area. How to record a patron leaving the facility Click the number in the upper left-hand corner. Click how many patrons are ...
How to use the check-out feature
Overview The occupancy feature is a tool for the gate attendants to keep track of the number of patrons in the pool area. The check-out feature is used in conjunction with the occupancy feature to record specific patrons leaving the facility. When ...
How to edit a family or patron
Overview Individuals and families are managed in the Manage tab. The Manage screen is split into two. The left side is the Membership section where the household’s information is located. The right side is the Member section where the individual ...
How to delete a family or patron
Overview Individuals and families are managed in the Manage tab. The Manage screen is split into two. The left side is the Membership section where the household’s information is located. The right side is the Member section where the individual ...
How to print instructions
Overview Your facility may employ staff that need a quick reference guide to use the software. Create or print easy to use instructions to train your staff. Here is how 1. Find relevant articles by clicking the tag gate attendant or lifeguard. ...
How to create a manual record in your facility's log
Overview Your gate attendants or lifeguards may need to keep notes. For example, facility was closed July 15th due to severe weather. Here is how Click LOG Click the pencil icon
How to assign guest passes to a household
Overview Virtual guest passes can be assigned to memberships (households) three ways. To individual memberships. To existing memberships by incrementing or setting a new guest pass value. To new memberships by setting a default initial ...
How to update membership expiration dates
Overview Account administrators can update membership expiration dates. For an individual membership. All memberships at once. Set a default expirations date for new memberships. How to set an individual membership expiration date. Open a membership ...
How to check in patrons without a pass
Overview Members who do not present a pool pass can still be checked in using PoolPass software. Directions are slightly different with or without family check-in enabled. Here is how - with family check-in enabled Click Member List Search their ...
How to check in patrons with a pass
Overview Directions are slightly different with or without family check-in enabled. Here is how (with family check-in enabled) 1. Scan in the pass 2. Check the patrons present 3. Click Check In Members If the patron is green, they may enter If the ...
Can I change a Membership ID?
Overview The Membership ID cannot be changed once created. However, you can create a new Membership ID, reassigning each Member. All Member data is preserved when reassigning. Here is How 1. Click Manage 2. Click the the Yellow + to add a new ...
How to reassign patrons
Overview Patrons may change addresses, households, or accounts. By reassigning a patron, you do not lose their profile or pass number. Here is How Click the Right Arrow to reassign patron You are asked to specify a New Membership ID If you are ...
How to add a family & patron
Overview Individuals and families are managed in the Manage tab. The Manage screen is split into two. The left side is the Membership section where the household’s information is located. The right side is the Member section where the individual ...
How to suspend or reinstate a household/membership
Overview Property Managers can suspend or reinstate a household (membership) at any time. When an administrator updates a household, the software is immediately updated at the facility. Here is how Open PoolPass and log in Click Member List ...