Daily Operations
Can I send a mass email to my members?
Answer No. Our software does not have a marketing, email, or mass communication feature. We recommend you use a software specifically designed for sending emails to communicate with your members such as Constant Contact ...
How to send or resend classic passes
Overview You can send Classic passes with a few clicks. You may need to resend passes for various reasons. It is critical that you double check the correct mailing address before resending. The majority of passes did not get to the member because ...
How to send or resend ePasses
Overview You can send ePasses with a few clicks. You may need to resend passes for various reasons. It is critical that you double check the correct email address before resending. The vast majority of passes did not get to the member because they ...
How to find a membership or member
Overview Individuals and households are found in the MEMBERSHIP LIST tab. You can search by several data points: name, membership ID, address, and membership type. Find the membership 1. In the PoolPass database, click Member List 2. Search for the ...
How to send or resend passes
Overview You can send ePasses and Classic passes with a few clicks. You may need to resend passes for various reasons. It is critical that you double check the correct address before resending. The vast majority of passes did not get to the member ...
How to Manually add a Virtual Guest Pass to a membership
Overview An administrator can manually add guest passes to a membership account. You may do this if they pay in an office with a check. How to add virtual guest passes to an individual membership Go to the MANAGE tab for the membership Add or reset ...
How to edit a family or patron
Overview Individuals and families are managed in the Manage tab. The Manage screen is split into two. The left side is the Membership section, where the household’s information is located. On the right side, the Member section has the individual ...
How to delete a family or patron
Overview You can delete memberships or members from the MANAGE tab. To get to their membership screen, follow these instructions here: Click Here How to delete a membership and member Click the trash icon on the left to delete the entire membership. ...
Overview of ways to assign Virtual Guest Passes
Overview Virtual guest passes can be assigned to memberships (households) five ways. Adjust individual memberships Set default guest pass amount for new memberships Update all existing memberships setting a new value or adding guest pass for all ...
Can I change a Membership ID?
Overview The Membership ID cannot be changed once created. However, you can create a new Membership ID, and reassign each Member to the new Membership ID. All Member data is preserved when reassigning. Making a New Membership ID, then Reassign each ...
How to reassign patrons to another Membership ID
Overview Patrons may change addresses, households, or accounts. By reassigning a patron to another Membership ID, you do not lose their profile or pass number. How to Reassign Go to the Patron's Member page Click the Right Arrow to reassign patron ...
How to add a family & patron
Overview Individuals and families are managed in the Manage tab. The Manage screen is split into two. The left side is the Membership section, where the household’s information is located. On the right side, the Member section has the individual ...
How to suspend or unsuspend a household/membership
Overview Administrators can suspend or reinstate a household (membership) or individual member at any time. When an administrator updates a household on their computer, the change is immediate on other devices (like check-in). Go to the Membership ...