Gate Attendant/Lifeguard Instructions
How to check-in virtual guest passes
Overview Virtual guest passes are the built in Pool Pass guest pass feature. They are not tickets sold at the marketplace. How to use a virtual guest pass After the member is checked in: Click up the guest pass number Click Use Guest Passes Type ...
How to use the occupancy feature
Overview The occupancy feature is a tool for gate attendants to keep track of the number of people in the pool area. When members check in, the Occupancy Counter increases. Clicking in the Occupancy Counter gives you two options: Click how many ...
How to use the check-out feature
Overview The occupancy feature is a tool for the gate attendants to keep track of the number of patrons in the pool area. The check-out feature is used in conjunction with the occupancy feature to record specific patrons leaving the facility. When a ...
How to print instructions
Overview Your facility may employ staff that need a quick reference guide to use the software. Create or print easy to use instructions to train your staff. Print PoolPass Instructions 1. Find relevant articles by clicking the tag gate attendant or ...
How to create a manual record in your facility's log
Overview Your gate attendants or lifeguards may need to keep notes. For example, facility was closed July 15th due to severe weather. Making a Manual Record Click LOG Click the pencil icon Type your note Click OK Download a Microsoft word version of ...
Market: How to make a concession sale (sell products in person)
Overview These instructions are for when patrons wishes to purchase a product using their Funds on a Ticket. They will present a ticket with a QR code to be scanned. If valid, the ticket will have at cash balance. You will: Scan their ticket and ...
Market: How to redeem a ticket
Overview Use these instructions when patrons redeem a product they have purchased online. They will present a ticket to be scanned. If valid, the ticket will have at least one redeemable product that can be used. A common example is when a patron ...
How to check in patrons without a pass
Overview Members who do not present a pool pass can still be checked in using PoolPass software. Check in directions are slightly different with Multi-Member and Single Person Check-In Multi-Member check-in Click Member List Search their name ...
How to check in patrons with a pass
Overview Check in directions are slightly different with Multi-Member or Single Person Check-In. Multi-member check-in 1. Click the barcode area in the program and scan in the pass 2. Check the patrons present 3. Click Check In Members If the patron ...