Gate Attendant/Lifeguard Instructions
How to check in patrons without a pass (Family Check-In)
Overview Members who do not present a pool pass can still be checked in using PoolPass software. Here is how Click Member List Search their name Highlight their row by clicking their row Click the green check to check them in Check the Patron who are ...
How to check in patrons with a pass (Family Check-In)
Overview With family check-in or multi-member check-in enabled, gate attendants can check in multiple family members at once. Here is how 1. Click the barcode area in the program and scan in the pass 2. Check the patrons present 3. Click Check In ...
How to check in virtual guest passes
Overview Virtual guest passes are the built in Pool Pass guest pass feature. They are not tickets sold at the marketplace. How to use a virtual guest pass After the member is checked in: Click up the guest pass number Click Use Guest Passes Type ...
How to use the occupancy feature
Overview The occupancy feature is a tool for gate attendants to keep track of the number of people in the pool area. When members check in, the Occupancy Counter increases. Clicking in the Occupancy Counter gives you two options: Click how many ...
How to use the check-out feature
Overview The occupancy feature is a tool for the gate attendants to keep track of the number of patrons in the pool area. The check-out feature is used in conjunction with the occupancy feature to record specific patrons leaving the facility. When a ...
How to print instructions
Overview Your facility may employ staff that need a quick reference guide to use the software. You can print instructions or download word document versions. Edit the word documents to add custom instructions. Passwords, policies, rules, etc. Caution ...
Marketplace: How to make a concession sale
Overview These instructions are for when patrons wishes to purchase a product using their Funds on a Ticket. They will present a ticket with a QR code to be scanned. If valid, the ticket will have at cash balance. You will: Scan their ticket and ...
How to check in tickets (guest passes)
Overview Use these instructions when your community is selling tickets, guest passes, or any redeemable product using the Marketplace's ticket system. Patrons will present a ticket to be scanned. If valid, the ticket will have at least one redeemable ...
How to check in patrons without a pass (Individual Check-In)
Overview Members who do not present a pool pass can still be checked in using PoolPass software. Here is how Click Member List Search their name Highlight their row by clicking their row Click the green check to check them in If the patron is green, ...
How to check in patrons with a pass (Individual Check-In)
Overview With family check-in or multi-member check-in disabled, gate attendant will check in members one at a time. Here is how 1. Click the barcode are and scan in the pass If the patron is green, they may enter If the patron is red, they may not ...