Setting Up Your Season @ The Office
How to reset your Windows App password
Overview If you forget your password to open the Pool Pass Windows App you must delete the connection and re-connect the software. Here is how 1. Click the arrow in the lower right corner 2. Click Show Database Directory 3. Select & Delete the file: ...
What is the LIMITED button?
Overview Some communities need a way to mark a member as different than a normal member of the household. The most common usage is a community that allows members to add a Season Long Guest Passes or Nanny Passes for an additional charge. Here is how ...
How to import multiple lines into the address field
Overview The membership's address field is a multi-line text field. This allows clients flexibility when managing membership addresses. However, this makes importing multiple lines of text more difficult than adding a single line of text. Here is how ...
How to update all Virtual Guest Pass amounts
Overview There are two ways to set all memberships' guest passes Set default guest pass amount for new memberships Update all existing memberships How to set a default number of virtual guest passes for all new memberships In the Preferences menu Set ...
How do I generate and view my API key?
Overview Only users with the correct access can have an API key. First, contact your AGS Account Representative and request an API key. To view your API key: Click Profile Click Retrieve API key
How to setup your RFID reader to check-in members
Overview The PoolPass cloud service is an application run in your computer's web browser. The RFID companion App runs alongside your browser and allows you to scan RFID tags into the PoolPass check-in system. The RFID companion App is only available ...
How to set new member default settings
Overview When creating new members, you may want all new members to have the same default settings. In the example below, we set all new members to have the same expiration date of 12/31/2022, zero guest passes, and unlimited member entry. Set New ...
API Documentation
Overview The PoolPass cloud service Application Programmer Interface provides a mechanism by which you can integrate our service into your own app, web server, or other software component. We expose various well-defined RESTful service endpoints to ...
How to setup incrementing barcode numbers
Overview Some communities purchase barcode passes with incrementing barcode numbers. The box of passes may start with pass number 10001 and the next pass is 10002 and the next 10003, etc. Here is one way to setup your account to easily distribute ...
How to update membership expiration dates
Overview This article will show how Account Administrators can update the membership expiration date for: An individual membership All memberships at once Default expiration date for new memberships How to set an individual membership expiration date ...
How to upload your member list
Overview Administrators can upload their members in bulk with a CSV spreadsheet file. Here is how Get your member list ready for upload. A properly formatted CSV (comma separated value) file is needed to import members. Most spreadsheet apps and ...
How to setup my Windows, Mac, or iOS App
Overview Your community can use the web portal from any internet browser (recommended) or you can install the PoolPass Check-In app. Click below to view setup instructions for your device: Windows MacOS iOS