FAQ: How does my account renew?

Accounts do not automatically close.

Do I have to signup my community every year?

No. AGS does not require clients to sign up year after year or sign yearly contracts.

We understand this is not how some HOA communities operate. Auto-canceling non-pool clients would cause a major disruption in their operation. Please treat AGS as you would a electric company rather than a landscaping company.

Application Portal Clients

You may adjust when your application is scheduled to Open and Close. To learn how: CLICK HERE

What if I wish to close my account?

If you do not wish to continue using AGS, then simply stop using the software. As a courtesy, please email your account representative or help@accessgrantedsystems.com and inform us.

What if I'm not sure I'll renew?

No worries. Please communicate with your AGS account representative. We don't expect you to pay an invoice until you are sure your community is using Access Granted Systems again.

When will I receive my invoice?

Each client is different. Log in, and check the subscriptions section of your account. The date a subscription renews is listed. To learn how to view this: CLICK HERE.

Most (not all) summer swimming pools receive their invoice January 1st, yearly subscriptions renew and an invoice is sent. Each month, a statement is sent. Pools may receive up to 13 invoices or statements per year. Statements are sent only if transactions occur.