FAQ: How do replacement passes work?

FAQ: How do replacement passes work?

Overview

If a patron lost or destroyed their classic (physical) passes, the community has a few options to replace their pass.  This article only applies to Classic Passes.  

If a patron is asking for a new pass, what can I do?

Most communities simply have their patrons apply for a pass the same way they got the first one.  When approved, AGS will print and mail an new pass.

What if I don't want the patron to apply again?

You, the staff member, can trigger AGS to print and mail a new pass.  CLICK HERE to read the article about sending classic passes.  

What if our community charges extra for replacement passes?  Can AGS sell a replacement pass online?  

Yes.  Contact your AGS account representative.  There are two options.  Both will be custom built for you.
  1. On the Application: AGS can add an option to trigger a fee for a printed or replacement pass. 
  2. On a Support Ticket: AGS can add an option to sell a replacement pass on a support ticket.