How to delete a family or patron

How to delete a family or patron

Overview

Individuals and families are managed in the Manage tab.  The Manage screen is split into two.  The left side is the Membership section where the household’s information is located. The right side is the Member section where the individual patrons who live in the household are located.  First search for the membership and open the manage tab.  

Here is how to delete a membership and member

  1. Click the trash icon on the left to delete the entire membership.
  2. Click the trash icon on the right to delete an individual member.  

    • Related Articles

    • How to add a family & patron

      Overview Individuals and families are managed in the Manage tab.  The Manage screen is split into two.  The left side is the Membership section where the household’s information is located. The right side is the Member section where the individual ...
    • How to edit a family or patron

      Overview Individuals and families are managed in the Manage tab.  The Manage screen is split into two.  The left side is the Membership section where the household’s information is located. The right side is the Member section where the individual ...
    • How to enable family check-in

      Overview You may check-in one member at a time or check-in members of the same household (Membership ID). Here is how Click Preferences from the menu icon Check Enable Multi-Member Check-in This is a local setting on the computer used at check-in.  ...
    • How to check in patrons with a pass

      Overview Directions are slightly different with or without family check-in enabled.   Here is how (with family check-in enabled) 1. Scan in the pass 2. Check the patrons present 3. Click Check In Members If the patron is green, they may enter If the ...
    • How to check in patrons without a pass

      Overview Members who do not present a pool pass can still be checked in using PoolPass software.  Directions are slightly different with or without family check-in enabled.   Here is how - with family check-in enabled Click Member List Search their ...
    • Popular Articles

    • ePasses - Instructions for Patrons

      Overview An ePass is a special file (.pkpass) you can store in a Wallet app on a mobile device. Display them to the attendant to gain access to your facility.  How do I get my ePasses? Your community will send them to you by email.  Check your Inbox ...
    • What is the recommended hardware?

      Overview Our clients use a variety of PCs, smart phones, tablets, 2D QR barcode scanners, operating systems, and web browsers to access our services. Hardware We recommend using a PC running Windows 11 to access our web portal via Microsoft Edge ...
    • How to sell a 5 punch guest pass

      Overview Patrons will purchase this ticket at the marketplace.  These are the recommended settings for communities that wish to sell a guest pass that can be used up to five times.  Five single use passes are issued but must be purchased in lots of ...
    • How Applications Work

      Overview   Patrons may request access to your facility by completing an application. Features Online Submissions Paper Submissions (if enabled) Custom Built Membership Types Collect Waivers Collect Unique Facility Information Collect Fees & Payments ...
    • How to upload your member list

      Overview Administrators can upload their patrons (members) into the PoolPass software in bulk.  Here is how Get your member list ready for upload. A properly formatted CSV (comma separated value) file is need to import members.  Most spreadsheet apps ...

    Need live help?