How to REPROCESS an application

How to REPROCESS an application

Overview

In mid-June 2024, AGS added the ability to reprocess an application that has already been approved.  All applications submitted in late-June and after have this option.  

Reprocessing an application is helpful in several situations, including:
  1. Part of the original applicants were approved, and now you want to approve the others
  2. Applicants were deleted from the database and you want to reinstate them with the original application
How to Reprocess an Application
  1. Find the application
    1. Use this article if you need further instructions to find the application:  CLICK HERE
  2. Claim the application
    1. You will notice that even though the application has been processed, applications received after late-June 2024 can be reclaimed
  3. If you want to add an applicant to the others in the household:
    1. Click Sync with PoolPass
    2. Click the appropriate address on the list to Match the address on the application to the existing address
    3. Move applicants to, or leave them in, the appropriate columns
    4. Continue approving
  4. Other processing options are available still
  5. Using the Approve button sends the Approval message again and the custom message you can add.  This is helpful if you want to send a message to the applicant through this portal.