How to RETURN a guest pass and REFUND the money - Tickets
How to RETURN a guest pass and REFUND the money - Tickets
Overview
This article only applies to communities using Guest Pass Tickets. If you are using Virtual Guest Passes, use this
link
:
https://support.accessgrantedsystems.com/portal/en/kb/articles/how-to-return-a-guest-pass-and-refund-the-money-virtual
If
a patron requests their money back from a redeemable product such as a guest pass, this is a two step process.
In this article, we will:
Find the ticket
Step 1: Return the product
Step 2: Refund the money
Find the purchase you would like to refund
1
. Click
Tickets
2. Search for your member's ticket
3. Highlight the ticket
4. Click the
Transactions Icon
(This opens the
transactions
tab for this individual ticket)
5. Click
Display
in the transactions tab (This opens all the transactions for this ticket)
Step 1: Return the product
1. Highlight the
Purchase
line
2. Click
Return
3. Adjust the quantity and click
OK
4. Click
Return
Step 2:
Refund the money
1. Highlight the
Deposit
line
2. Click
Request Refund
3. Adjust the amount and click
OK
. You may issue a partial refund
4. Click
Refund