Tip: Open the membership in PoolPass when resolving a support ticket.

Overview

If a member clicks the "CLICK HERE to open a new support ticket" link, you can easily access the membership in pool pass. This requires 2 clicks.

Here is an example

How to edit this member

Click 1: Click the link to the original application.

Click 2: Click Open in PoolPass

1. Now you can edit the member.

2. Resend ePasses or classic passes if needed.

What if there is no link?

Click #1: It means the member opened a support ticket without linking it to an application or membership. You will have to find the membership the the classic way.

Click #2: It means the applicaton was not processed or approved. You will have to find the membership the the classic way.

Read this article to search for an application: https://support.accessgrantedsystems.com/portal/en/kb/articles/how-to-search-for-an-application