How to CONFIRM a Virtual Guest Pass was added to a household
Overview
When a Virtual Guest Pass is purchased in the Marketplace, you may need to confirm the passes were loaded to the proper membership.
You also may want to view when a member has used their Virtual Guest Passes.
To view when Virtual Guest Passes are used, follow this article: https://support.accessgrantedsystems.com/portal/en/kb/articles/how-to-view-when-virtual-guest-passes-were-used
Confirm Virtual Guest Passes loaded on a membership
- Go to the Marketplace. Click here to learn how
- Click on the Transactions tab
- Enter part of the Membership ID in the Search bar
- All transactions for this search will appear as you type
- Each purchase of Virtual Guest Passes will have two line
- The first line shows that the purchase was made
- The second line shows that the Virtual Guest Pass(es) were transferred (auto-redeemed) to the Membership