Overview
Applicants receive automated updates informing them of their application status. In this article, we will review the notifications and then explain how to customize them.
When do email notifications get sent?
There are up to six possible notifications.
- Application is successfully submitted.
- Application is processed, and membership is active.
- Application is processed, but account is suspended.
- Application is processed, but account is expired.
- Application is on hold.
- Application is declined.
What do the email notifications look like?
The same email template is used for all six notifications. The template is broken down into four (4) sections. Here is what the email template looks like.
Section 1: The Update
Depending on the notification, 1 of 6 update messages will appear in the first paragraph. Below are the default messages.
Submitted
Thank you for submitting an Application for {Facility Name}. We will email you when your Application has been reviewed.
Active
Congratulations, your Application for {Facility Name} has been approved and your Membership is now active.
Suspended
Your Application for {Facility Name} has been processed but your Membership is currently suspended. Please contact your community to resolve this issue.
Expired
Your Application for {Facility Name} has been processed but your Membership is currently expired. Please contact your community to resolve this issue.
Hold
We received your Application for {Facility Name} . Your Application is currently on hold.
Declined
We received your Application for {Facility Name} but your Application has not been processed. Please contact your community to resolve this issue.
Section 2: Your Personal Message (optional)
When taking action (processing, declining, etc.), a message window appears. This is the 1st way to customize your message. Type anything you wish into this box.
Section 3: Support Link
If your community utilizes AGS's support system, instructions to open a support ticket appear here.
Section 4: Application ID
The applicant's submission ID is the final line of the notification. This helps locate the original application if needed.
How can I customize the default messages? (the 1st section)
- Click on the Menu
- Click on Community
- Select the community from the drop down list
- Be sure to use the Save button after making changes
Frequently Asked Questions
Can I turn off support tickets?
Yes.
CLICK HERE to learn how to disable support tickets.
Do you have to write a personal message when approving?
No. Most clients simply leave this blank.
Do I have to send an email notification?
Yes for a newly submitted applications. This is the applicant's confirmation email that they have successfully submitted the application.
No for the other five. Simply uncheck the Send "Email to Applicant" box. (see section 2)