How to re-mail a set of pool passes?

How to re-mail a set of pool passes?

Overview

We use the United States Postal Service to deliver swimming pool passes. Generally, passes arrive within a few days of being approved. If passes are not delivered within ten (10) days of the request, our company will provide the household with one additional set at no charge.
If a patron states they never received their pool passes, you can request a 2nd set.  

Here is how
  1. Determine when the pool pass was mailed. 
    1. CLICK HERE to learn how (opens in new tab).  
  2. Click the eye icon to view the application.  Confirm the mailing address is correct. 
    1. We don't want to re-mail a set of passes to the wrong address. 
  3. Click to gear icon and flag the application to AGS.   
    1. Let us know you confirmed the mailing address (or give us the correct mailing address)
      1. If you don't confirm the maiing address, we'll reach out to the patron.  This will delay your request.  
    2. Let us know how to resolve the issue. 
Common reasons why members don't receive their passes 
  1. They leave off a unit or apartment number.
  2. They have a typo in the address.  Check the zip code.  
  3. A patron was not approved and a pass was not originally mailed.
  4. A patron is not following the community's replacement pass policy and a pass was not originally mailed.  

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