How to UPDATE a household AFTER the application has been processed.
PROCESSED applications can only be processed once. To provide patron support, open the membership in the PoolPass software.
Here is how to easily open the membership in Pool Pass
1. Click the eye icon
2. Click Open In PoolPass
How to PROCESS an application
Overview Organizations that utilize our software have different procedures, policies, and approval process. An AGS account representative will write custom instructions for your unique community. Custom instructions will include which buttons ...
How to EDIT a pool application
Overview There are times a processor will need to edit a pool application or "fix" a pool application. While providing patron support you may need to upload a new picture, correct a typo, change a DOB, etc. Here is how 1. Click the clipboard ...
How to ADD a patron to an application
Overview There are times a processor will need to add a patron to an application. Unfortunately, you can't add a patron to the existing application. You can add the patron to the household directly in the database. Here is how The existing ...
How to process an application if it is a 2nd SUBMISSION
Overview If you are a new client or a client that uses a new database every year, you may have a question if an applicant submits a 2nd application for the same address. Here is what happens Most applications ask a question. Check here if this ...
How to SEARCH for an application
Overview There are several ways to find an application you are looking for. You'll search for applications differently depending on your goals. Here are the ways Click READY FOR PROCESSING to process newly submitted or untouched applications. ...
ePasses - Instructions for Patrons
Overview An ePass is a special file (.pkpass) you can store in a Wallet app on a mobile device. Display them to the attendant to gain access to your facility. How do I get my ePasses? Your community will send them to you by email. Check your Inbox ...
What is the recommended hardware?
Overview Our clients use a variety of PCs, smart phones, tablets, 2D QR barcode scanners, operating systems, and web browsers to access our services. Hardware We recommend using a PC running Windows 11 to access our web portal via Microsoft Edge ...
How to sell a 5 punch guest pass
Overview Patrons will purchase this ticket at the marketplace. These are the recommended settings for communities that wish to sell a guest pass that can be used up to five times. Five single use passes are issued but must be purchased in lots of ...
How Applications Work
Overview Patrons may request access to your facility by completing an application. Features Online Submissions Paper Submissions (if enabled) Custom Built Membership Types Collect Waivers Collect Unique Facility Information Collect Fees & Payments ...
How to upload your member list
Overview Administrators can upload their patrons (members) into the PoolPass software in bulk. Here is how Get your member list ready for upload. A properly formatted CSV (comma separated value) file is need to import members. Most spreadsheet apps ...