Patron Support Tickets
Tip: Open the membership in PoolPass when resolving a support ticket.
Overview If a member clicks the "CLICK HERE to open a new support ticket" link, you can easily access the membership in pool pass. This requires 2 clicks. Here is an example How to edit this member Click 1: Click the link to the original application. ...
Tip: Adding a patron to a household
Overview A common support ticket is a patron wanting to add a family member to their household. To resolve this inquiry quickly, sync the support ticket with Pool Pass. Here is an example Notice this member is adding a patron. Click Sync with ...
Tip: Open support tickets using the link in an email notification
Overview When support tickets are submitted by a member, the community's admin is sent an email notification. Click the link in the notification email.
How to VIEW support tickets
Overview Support tickets appear in the application portal alongside regular applications. They are identified by the support icon: ?!. There are two ways to find a support ticket: sort or search. How to sort for new support tickets Click Ready for ...
How to RESOLVE a support ticket
Overview Ultimately, how you provide customer service is up to you. We can share some tips to resolve Support Tickets quickly. Tip #1: Click RESOLVE 1. Click Claim ,if you haven't claimed the ticket yet. The Resolve button will only appear if you've ...
Tip: Open the original application when resolving a support ticket.
Overview If a member clicks the "CLICK HERE to open a new support ticket" link in the application confirmation, you can easily access the original submission and do not need to search for it. Link to the original application Click the original link. ...