In Season
How to VIEW when Guest Passes on a Ticket were redeemed
Overview There are two ways to see a record of when Guest Passes on Tickets were redeemed. See the record in the Log See the ticket's full history Using the Log Go to the Marketplace. CLICK HERE to learn how. Click on the Tickets tab Enter the patron ...
How to VIEW the history of a ticket
Overview There are several reasons why you may want to view the history of ticket. For example: See when the guest passes were used See when the ticket was created See if there has been a refund Here is how First, find the ticket Go to the ...
How to Print or Email a ticket
Overview You may want to print a ticket for a patron or email them their ticket. Keep in mind that a patron can send themselves their tickets as well. CLICK HERE to see those instructions. Here is how First, find the ticket Go to the Marketplace. ...
How to Find a Marketplace Ticket or Transaction
Overview This article is for community administrators who have questions about a Marketplace ticket or transaction, so you can find its details or perform actions. Go to the Manage Marketplace area From the Membership Portal: Go to the Menu Click ...
How to check your eTicket balance - Instructions for Patrons
Overview This article is for community members or patrons who have bought Marketplace tickets, and would like to check the balance on their tickets. There are two steps. Go to your community's Marketplace website Receive an email with your ticket ...
How to RETURN a guest pass and REFUND the money - Tickets
Overview This article only applies to communities using Guest Pass Tickets. If you are using Virtual Guest Passes: CLICK HERE If a patron requests their money back from a redeemable product such as a guest pass, this is a two step process. In this ...
eTickets - Instructions for Patrons
Overview An eTicket is a special file (.pkpass) you can store in a Wallet app on a mobile device. Display the eTicket to the attendant to redeem your purchase or use funds. You may also use the QR code in your confirmation email to redeem your ...