In Season
How to send emails in bulk
Overview Authorized users can send mass emails to their members in bulk using the databases' member list. Here is how Optional Step Filter or search your member list to eliminate any members you do not want to email. Examples Search for a specific ...
How to add a LIMITED member
Overview A limited member is a special designation that will help staff know that certain policies apply to these members. Common examples are: Nanny Passes, Season Long Guest Passes, Caregiver Passes, etc. For a longer explanation of the Limited ...
FAQ: How do I add a member I deleted?
Overview Unfortunately, there is no 'undo' button if you delete someone or a membership. AGS software does have a few handy features that will help in these situations. In this article, a few options are offered, and a few more factors to consider ...
FAQ: What is the LIMITED button?
Overview Some communities need a way to mark a member as different than a normal member of the household. The most common usage is a community that allows members to add a Season Long Guest Passes or Nanny Passes for an additional charge. Here is how ...
How to send or resend classic passes
Overview You can send Classic passes with a few clicks. You may need to resend passes for various reasons. It is critical that you double check the correct mailing address before resending. The majority of passes did not get to the member because ...
How to send or resend ePasses
Overview You can send ePasses with a few clicks. You may need to resend passes for various reasons. It is critical that you double check the correct email address before resending. The vast majority of passes did not get to the member because they ...
How to find a membership or member
Overview Individuals and households are found in the MEMBERSHIP LIST tab. You can search by several data points: name, membership ID, address, and membership type. Find the membership 1. In the PoolPass database, click Member List 2. Search for the ...
How to send or resend passes
Overview You can send ePasses and Classic passes with a few clicks. You may need to resend passes for various reasons. It is critical that you double check the correct address before resending. The vast majority of passes did not get to the member ...
How to manually add a Virtual Guest Pass to a membership
Overview An staff member with permission can manually add virtual guest passes to a membership. How to add virtual guest passes to an individual membership Go to the MANAGE tab for the membership Add or reset the number of virtual Guest Passes for ...
How to edit a family or patron
Overview Individuals and families are managed in the Manage tab. The Manage screen is split into two. The left side is the Membership section, where the household’s information is located. On the right side, the Member section has the individual ...
How to delete a family or patron
Overview You can delete memberships or members from the MANAGE tab. To get to their membership screen, follow these instructions here: CLICK HERE How to delete a membership and member Click the trash icon on the left to delete the entire membership. ...
FAQ: What are Virtual Guest Passes?
Virtual Guest Passes is a feature used by communities that have a simple guest policy and need a way to track simple guest passes. How are Virtual Guest Passes checked in? The next picture is the area where Virtual Guest Passes are used after ...
How to update membership expiration dates
Overview This article will show how Account Administrators can update the membership expiration date: Individual membership All memberships at once For just one membership type at a time How to set an individual membership expiration date Open a ...
How to edit a Membership ID
Overview You can edit most membership fields in the database directly. The Membership ID field is one field that cannot be directly edited. Instead, there is a button to create a new membership and move all members to the new membership. All Member ...
How to reassign patrons to another Membership ID
Overview Patrons may change addresses, households, or accounts. By reassigning a patron to another Membership ID, you do not lose their profile or pass number. How to Reassign Go to the Patron's Member page Click the Right Arrow to reassign patron ...
How to add a family & patron
Overview Individuals and families are managed in the Manage tab. The Manage screen is split into two. The left side is the Membership section, where the household’s information is located. On the right side, the Member section has the individual ...
How to suspend or unsuspend a household/membership
Overview Administrators can suspend or reinstate a household (membership) or individual member at any time. When an administrator updates a household on their computer, the change is immediate on other devices (like check-in). Go to the Membership ...