Users
FAQ: Is there Self Check-In?
Overview Yes. Administrators can set up a user that operates as a Self Check-In, also known as a Kiosk. A Kiosk is used in several situations, including: An area of the facility that is not staffed. Members are expected to check themselves in as they ...
How to find a user
Overview Administrators can find users for their accounts via the Account Portal. In this article, we will first navigate to the Users area, then discuss topics for administrators that manage multiple communities. Go to the Users area 1. Once logged ...
FAQ: How to switch administrators?
You may be in one of the following scenarios. I’m a newly elected board member taking over an existing account. I’m a recently hired property manager taking over an existing account. I’m a property management company. Our new client (a community) ...
FAQ: What is a Head of Community?
Definition A Head of Community (HOC) is a person that has the community's permission to work in conjunction with AGS’s account representatives outside the software. [Zoom meetings and email being the most common.] HOC's... Run the day-to-day ...
FAQ: Can I add a 2nd administrator?
Overview Prior to adding a 2nd administrator, please read the following guidance for existing account administrators. What is an Administrator? Administrators... Oversee the account's financial security. Including user permission to change financial ...
How to reset a generic user's password
Overview This articles is for ADMINISTRATORS whose users (staff members) need help resetting their password. This article will explain how to reset a generic user's password that uses a dummy email. Where are user's managed? Administrators can add, ...
How to reset or change a password
Overview This articles is for ADMINISTRATORS whose users (staff members) need help resetting their password. This article will explain how to... Where are user's managed? Administrators can add, delete, edit, and manage users for their accounts via ...
How to add a generic user
Overview Some communities create one log in for all their staff. This way, the entire staff can share a log in. They do not need to log out and log back in every 15 minutes every time they rotate stations. Administrators can add, delete, edit, and ...
FAQ: What is an Administrator?
Definition An Administrator is a software user that "owns the account". Administrators... Oversee the account's financial security. Including user permission to change financial settings. Oversee the account's software users and permissions. ...
How to add a user
Overview Administrators can add, delete, edit, and manage users for their accounts via the Account Portal. 1. Once logged in, click Manage Account. 2. From the Account Portal, click Users. How to add a new user 3. Click Add New User 4. Enter the Name ...
How to manage multiple users and multiple communities
Overview This article is for organizations that must follow AGS's multi-community administrator policy. Multi-Community Policy Any organization that needs users to access multiple accounts must establish one (1) or two (2) administrators for the ...
How to log in
Overview This article will help first time users log in and navigate the software. Find the "Log In" button Open the software at: https://accessgrantedsystems.com/ We recommend bookmarking this website. Click Log In and enter your email and password. ...
How to manage a user and edit permissions
Overview Administrators (owners of the account) manage user permissions. In this article, we will review: Where users are managed? Password Management Software Permissions Head of Community FAQs Where are user's managed? Administrators can add, ...